Elthama® is committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK GDPR and Data Protection Act 2018.
1. Data We Collect
We may collect and process the following data:
- Name, email address, phone number
- Billing and shipping addresses
- Order and transaction details
- Website usage data (cookies, IP address, device data)
2. How We Use Your Data
Your data is used to:
- Process and fulfil orders
- Communicate with you about enquiries or purchases
- Improve our website and customer experience
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Your consent (where applicable)
4. Data Sharing
We may share your data with:
- Payment processors
- Delivery and logistics partners
- IT and website service providers
All third parties are required to handle data securely and lawfully.
5. Data Retention
We retain personal data only for as long as necessary to fulfil its purpose or comply with legal requirements.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
7. Cookies
Our website uses cookies to enhance functionality and analyse performance. You may control cookie preferences via your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
�� info@elthama.com
