{"id":2057,"date":"2026-03-27T06:38:02","date_gmt":"2026-03-27T06:38:02","guid":{"rendered":"https:\/\/elthama.com\/?page_id=2057"},"modified":"2026-03-27T07:06:22","modified_gmt":"2026-03-27T07:06:22","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/elthama.com\/?page_id=2057","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\n<p><strong>1. Delivery Infor<\/strong><strong>m<\/strong><strong>ation<\/strong><strong><\/strong><\/p>\n\n\n\n<p>We aim to dispatch&nbsp;all&nbsp;orders wittin 1-2 working days. Delvary times may vary depending on your location and the shipping method selected at checkout.&nbsp;You will receive a&nbsp;confirmation email with tracking details once your order has been dispatched.<\/p>\n\n\n\n<p>Please ensure that your shipping information is correct at the time of ordering. We are not responsible for delays or non-delivery resulting from incorrect&nbsp;or&nbsp;incomplete addresses.<\/p>\n\n\n\n<p><strong>2.Refund &amp; Returns Policy<\/strong><strong><\/strong><\/p>\n\n\n\n<p>This&nbsp;retuns&nbsp;policy applies only&nbsp;to products purchased directly from&nbsp;elthama.com. If you purchased Elthama&nbsp;products through&nbsp;a&nbsp;third-party retailer, please contact&nbsp;them directly regarding&nbsp;their returns process.<\/p>\n\n\n\n<p>We are happy to refund or exchange any product returned within <strong>14 days of delivery<\/strong>,provided that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is <strong>unused<\/strong>\u00a0and <strong>unopened<\/strong>,<\/li>\n\n\n\n<li>The original <strong>hygiene seal is unbroken<\/strong>,<\/li>\n\n\n\n<li>The item is in its <strong>original packaging<\/strong>\u00a0and in resalable condition<\/li>\n<\/ul>\n\n\n\n<p>Please note:<\/p>\n\n\n\n<p><strong>For health<\/strong><strong>&nbsp;<\/strong><strong>P<\/strong><strong>ro<\/strong><strong>te<\/strong><strong>c<\/strong><strong>tion and<\/strong><strong>&nbsp;<\/strong><strong>hy<\/strong><strong>gi<\/strong><strong>ene reasons,<\/strong><strong>&nbsp;<\/strong><strong>we cannot a<\/strong><strong>c<\/strong><strong>cept<\/strong><strong>&nbsp;<\/strong><strong>returns of any opened or used produ<\/strong><strong>c<\/strong><strong>ts<\/strong>&nbsp;unless the product is faulty or&nbsp;you received the wrong item.&nbsp;We do <strong>not accept returns due to a change of mind<\/strong>.<\/p>\n\n\n\n<p>To arrange a return,&nbsp;please email&nbsp;us at info@elthama.com within 14 days of receiving your order. Returns sent without prior contact may not be processed.<\/p>\n\n\n\n<p>Once&nbsp;your return&nbsp;is received and inspected, we will&nbsp;notify you of the approval&nbsp;or&nbsp;rejection of your&nbsp;refund. Approved refunds will&nbsp;be issued to your original&nbsp;method of payment wilthin <strong>5-10 working days<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Original shipping charges are non-refundable<\/strong>, unless the return is due to an error\u00a0on our part.<\/li>\n\n\n\n<li><strong>Customers are responsible for return shipping costs<\/strong>\u00a0unless the item is faulty or<\/li>\n<\/ul>\n\n\n\n<p>incorrect.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We recommend using a <strong>tracked shipping service<\/strong>\u00a0to ensure safe return.<\/li>\n<\/ul>\n\n\n\n<p>Contact Us<\/p>\n\n\n\n<p>If you have any questions about our Returns and Refunds Policy, please contact us by e-mail&nbsp;info@elthama.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Delivery Information We aim to dispatch&nbsp;all&nbsp;orders wittin 1-2 working days. Delvary times may vary depending on your location and the shipping method selected at checkout.&nbsp;You will receive a&nbsp;confirmation email with tracking details once your order has been dispatched. Please ensure that your shipping information is correct at the time of ordering. We are not&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-2057","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"1. Delivery Information We aim to dispatch all orders wittin 1-2 working days. Delvary times may vary depending on your location and the shipping method selected at checkout. You will receive a confirmation email with tracking details once your order has been dispatched. 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